5 Things I Hate About Online Shopping

Believe me I am in awe that I’m even writing a post like this because shopping is the bane of my life. Fashion & beauty mean a lot to me. Not only in an aesthetically pleasing kind of way too. As in fashion & beauty is the foundation that I have built my confidence and my blog on. But like everything in life there are always downsides. I have a love/hate relationship with online shopping and some recent experiences have made the ‘hate’ side a lot more prominent. So here comes a cathartic rant and I’m sure you’ll find some things you hate about the process breading this through. I’m also going to name and shame websites who are guilty of these online shopping sins. Be aware. No one is safe. Here are 5 reasons why I hate online shopping…

1) Sizing Difficulties

Usually this is a fairly minor issue as most websites such as ASOS, Misguided, Topshop do stock accurate clothing sizes. But there are some websites where you buy a skirt and a top in a M and there is a ridiculous discrepancy between sizes. Plus most websites don’t give you precise measurements of a single garment. They will most likely give you a sweeping size chart that tells you a size M fits a UK Size 10 but really they mean a size 10-14 providing you have some pins, needle and thread to tuck bits in here and there. The Criminal Website for this: NastyGal.

2) Shipping & Customs

So let me paint you a picture you find this amazing dress online.. and boy oh boy it’s only £25. You click checkout because hallelujah! they stock it in your size. You attempt to find the cheapest shipping option because although it’s lovely, you’re in no rush. But, shock horror! The cheapest shipping option is £9.99. And don’t even get me started on the shipping options when you’re order online. More often than not it can cost the same as one of the items you intend to purchase. Then There is the issue of another additional charge thanks to customs fee’s. Although this is not the seller’s fault it’d be nice to have a little warning before I receive a demand from UPS for an extra £28.65 just for my package to be mine. The Criminal Website for this: NastyGal, SaboSkirt.

3) Returns

For most companies such as ASOS, Missguided etc Returns are an absolute breeze. A returns slip is included, the shipping is deducted from the final return and you simply drop it off at a PostOffice or Click and Collect and the whole matter is sorted. You don’t even have to email them – they refund you with no prompting. For some companies this is a completely alien process. A simple returns? Never heard of such a thing. Some companies are so warped by greed they refuse to even refund you in the first instance. For others they take weeks to process, and you have to email them in order to ensure that they refund you even when you know your refund has returned via tracking codes. The Criminal Website for this: DirtyLooks Hair Extensions (don’t offer returns), Romwe (need to email to remind them that they owe you money).

4) What is that!?

Sometimes not what you expected. Sometimes I need to remind myself that a hell of a lot of photoshop, styling and perhaps some pins and needles are going on in the photos of the clothing I see online. It’s a very different process viewing things online and in person. In person you can see the quality, feel the material, view the details, inspect the stitching. Online it’s all down to 4/5 carefully selected and perfectly edited photos. I ordered a dress form NastyGal last week and had no idea that the dress had lace on it until it arrived. It was disgusting and it’s being sent right back. What’s great about websites such as ASOS and BooHoo is that they include videos of the clothes on the model so you can see how it moves. The Criminal Website for this: SaboSkirt, NastyGal

5) Customer Service
 
Again it is sometimes non-existent. Sometimes it’s so dreadful you wonder why the hell anyone is being paid to act like a dick over email. I have a lot of patience for people in customer service roles having had them myself. Most of the time it’s nothing but constant moaning and problem solving. But anyone with common sense would know that before signing up for the job. Some people seem to not realise that and think customer service will be a breeze of consistently content customer’s with nothing but praise for the employee and their store. Wake up. Some people have issues with the items they bought from your store and yes, we need you to solve our problems that’s you’re damn job. Do you think you’re being paid to sit on your ass picking your nose? The majority of the customer service I have received has been fairly excellent. Stores and companies want to help you and want you to be happy. Others are too greedy to return or compensate you. Others don’t even read your emails and reply with some nonsensical solution you already mentioned you tried. It drives me absolutely insane. It’s incredibly unprofessional, rude and it makes me want to blacklist your company and everyone who works there. The Criminal Website for this: Dirty Looks, NastyGal.
As you can see there are recurring criminal companies in this post: NastyGal & DirtyLooks extensions. Although tempting I advise you to avoid them both at all costs. Companies like NastyGal buy the majority of their items from stockists and then sell them on a profit but the trick is a lot of other websites also buy the same items but don’t mark up their prices as much as NastyGal does (A lot of their clothes can be found at Tobi or Necessary Clothing). NastyGal has to pay the bills but for such a huge, profitable company to mark up items you can find elsewhere is daylight robbery. Dirty Looks is a ridiculous website which has completely ripped off NastyGal’s design. I should have known they’d be awful before I even bought from them. More bully me. Buy extensions from Ebay, they’re better quality and 1/4 of the price.
Despite how awful these stores are I will still shop online at stores I trust and enjoy shopping at. Their unprofessionalism and low grade products don’t deter me from the awesome online media giants such as ASOS & Misguided. Am i disappointed in the other stores? Yes. Am I going to make my dissatisfaction known? Obviously. I can’t wait.

Do any brand fit these criteria? Are there any pet peeves you have about online shopping?

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  • Nastygirl sounds…well nasty. Thanks for alerting us! I only shop in well known shops online like Asos, new look, feel unique, they definitely have a great customer service and are everything you want them to be.

    I always hate the sizing part which is why I find difficult to buy things from Dressin, dresslink and the likes…it's all about guesswork with them!

    Pam xo/ Pam Scalfi♥

    • YES! I love Feel Unique & ASOS. They definitely have got it right!

  • I loved reading this post, I have to agree as much as I love shopping it is such a pain. Sizing is one of the reasons I don’t use Asos or Missguided as I hate having to guess and then sending items back rather then taking them to store.

    Charlee XO | CharmedCharlee

    • I have found Missguided & ASOS to be excellent in sizing so they're definitely a good one in my books. It's others that are notoriously inaccurate which is a shame. ASOS & MG are the ones to try if you ever feel like it!

  • Nasty by name, nasty by nature! NastyGal rob us all blind it would seem!

    isabellagracex.blogspot.co.uk

  • I totally agree with you on this one! As long as you get exactly what you want and it actually arrives then online shopping is fine but more often than not it never works out that way and returns are a nightmare! x

    http://www.andieology.co.uk

  • Wow, it's good to know about these things. The difficulty with clothing is the sizing, and that's why I'm going away from selling most clothing. I just want to do t-shirts from now on. FYI, it's not that nasty girl buys their clothes from other websites, it's that a supplier sells their products to many companies. The thing is that companies like Nasty Girl has a lot more expenses than a seller from ebay, and has to mark up the prices so they can make a profit. The customer service aspect of it is kind of a shame though. good article btw.

    • I never mentioned Ebay sellers. It is interesting you mentioned Ebay since NastyGal started out as an Ebay store. Bay actually is not as profitable as it may seen having sold on there myself. Bay charges you to list, sends you monthly bills and PayPal also takes a chunk of your money. The other companies who have the same items as NastyGal also have expenses to pay. Because NG is so profitable that should put them in a better position to lower their prices because they make so much rather than lose customers to websites like Tobi and NC who sell the same item for half the price. They don't price competitively, they rip off girls who can't be bothered to google other sites for the same items.

    • I agree, I've never bought anything there, but I've heard of them before from a trade show.

  • I hate sizing difficulties and having to take the item back !! Xx Check out my latest blog post at http://xbeyoutifulx.blogspot.co.uk !! Xx followers are desperately needed xxxxx

  • I absolutely cant stand returning items from online purchases – it's such a hassle! The sizing is always tricky as well.
    Bree || The Urban Umbrella

  • I quite like online shopping as I don't feel like I'm actually spending money haha. Misguided annoy me with their charge for returns and H&M take forever and a day with expensive delivery!! ASOS are by far the best xx
    Glossy Boutique

    • I do like it for that reason as I guess the guilt isn't present as much but it's so much more dangerous because you don't feel like you're spending anything!

  • I agree with every single point, and this is exact reason I never online shop. I'm too old fashioned haha.

    Annabel ♥
    Mascara & Maltesers

  • I feel like you just completely spoke my mind girly. The sizing drives me insane, especially when it differs so much from item to item. And those shipping charges… ain't nobody got time for that 😉

    Elle
    http://www.theellenextdoor.com
    xx

  • Great post. I prefer going shopping in shops. I do not usually buy clothes on the internet. Only things I buy online are books.

    http://lamodaeanarchia.blogspot.it/

  • I've pretty much stopped buying clothing online now because of sizing and quality.
    My rule with shopping now is if I haven't tried it on then I shouldn't buy it!
    Thanks for sharing your criminal websites, it's good to know where to stay clear of 😛

    The Everyday Life of Rachel

  • Hehe I very much agree with this post! Such a pretty blog btw 😀

    Just followed you on bloglovin! – I am 'elizabeth (Ice Cream Clara blog)'

    elizabeth | icecreamandclara.blogspot.co.uk | bloglovin

  • I really love online shopping..but those things are really true 🙂
    http://marinamarry.blogspot.com

  • Online shopping is my life. Literally adding things into my cart 24/7! But unfortunately all those things you've said are SOOOO true! Thanks for sharing xx

    touchofgucci.blogspot.com.au/

  • I have to say I agree with you on pretty much all of this – I hate online shopping for clothes, most websites make it almost impossible! I'll buy from ASOS and that's pretty much it! xx